How to Add an AI Chatbot to a Website
A step-by-step guide to goals, knowledge preparation, widget installation, domain testing, and monitoring.
Short answer
Define the goal and answer sources, configure the widget, install its script on an allowed domain, and test response and handoff behavior before launch.
1. Limit the scope
Start with one problem such as product questions or support. A small scope makes quality measurable.
2. Prepare knowledge
Choose current pages, FAQs, and trusted documents. Correct conflicting or stale content before indexing.
3. Install and test
Configure appearance and welcome copy, allow the production domain, and place the script in the site template.
- Desktop and mobile
- Loading and CSP
- Unknown questions
- Human handoff
4. Monitor
Review unanswered questions, negative feedback, and escalation time. Improve knowledge from observed conversations.